Our Manufacturing Warranty

Tentsile will accept and replace any defective product with a manufacturing warranty straight out of the box. These units should be marked as defective and repairs@tentsile.com should be contacted with photos of the unit(s), to organise a replacement.

Claims of Defects under Warranty

Any damage, breakage or defect found after customer use needs to be assessed on a case-by-case basis. Tentsile will accept any fault considered to be manufacturer’s defect if the product is used within Terms of Use, as set out in Owner’s Manual. Tentsile will not accept any damage, breakage or defect caused by customer outside these Terms of Use. This would include setting up product outside guided Owner’s Manual instructions, recklessness, carelessness, misuse product or misunderstanding of product set up instructions provided. Our team will assess if the damage is covered by warranty, of customer error. In cases of warranty, Tentsile will ask to be put directly in touch with customer and we will pick up the unit and replace it directly with them. In cases of customer damage, the retailer can pass customer directly over to talk to our team. Tentsile will then organise for customers to send their unit in for repair.


Our product warranty does not cover the following:

  • Commercial use (for more information contact support@tentsile.com)
  • Poles, ratchets, and straps
  • Improper use
  • Φθορά
  • Ακατάλληλη συντήρηση
  • Τροποποίηση
  • Damage caused by severe weather / environmental conditions
  • Damage caused by snow load (1” snow load limit on all Tree Tents and Hammocks)
  • Ελαττώματα στο ύφασμα, εάν προκαλούνται από υπερβολική φθορά
  • Leaking through fabric if it is suffering from UV degradation (often leaking fabric is in fact condensation on the inside of the fabric)
  • Υποβάθμιση UV
  • Συμπύκνωση, συνήθως προκαλείται από έλλειψη αερισμού
  • Διαρροή ραφών σε περίπτωση υπερβολικής τριβής των ραφών ή της στεγανοποιητικής ταινίας
  • Σπασμένα φερμουάρ εάν προκληθούν από εξαναγκασμό, μπλοκάρισμα ή ακατάλληλη χρήση
  • Οι ραφές διαχωρίζονται εάν προκαλούνται από υπερβολική ένταση / τέντωμα
  • Σπασμένες πόρπες εάν έχουν υποστεί αδικαιολόγητη δύναμη ή τριβή
  • Σπασμένη τσάντα μεταφοράς / κυλίνδρου εάν είναι υπερφορτωμένη, χρησιμοποιείται για τη μεταφορά άλλων αντικειμένων ή χρησιμοποιείται ως παιχνίδι
  • Damaged caused by usage around fire
  • Damaged caused by usage around sharp objects and shoes
  • Generation 2 products
  • Pre-loved products

Wear & Tear

All Tentsile products are fabric structures which will degrade over time due to wear and tear. This includes environmental conditions such as user care, storage conditions, packing conditions and UV exposure. Tentsile products comes with care instructions including; not to be left unattended for more than 1 week. Do not leave set up for more than 3 months at a time (product needs to be taken down and inspected every 3 months for damage and wear and tear to components). Products have differing levels of UV protection. Safari Connect – 3,500UV hours.


Tentsile will not be held liable for environmental damage caused by high winds, falling branches, damage made by animals or any other environmental factors. Safety checks to the product must be made every month and the product must never be left unattended in adverse weather.

The Tentsile Tree Tent is designed for play, relaxation, and camping/ sleeping. Never jump into, onto or use it as a trampoline or swing. It is not intended to be used for rock climbing, cliff faces, overhangs or above or next to large drops. Do not attach or secure the Tentsile Tree Tent to a movable platform or anchor; it is not intended to be used for such recreation or activities. Do not attempt to use this product for anything other than its intended purpose, and always observe height and weight limits.

Extend Warranties (US customers only)

US customers have the option to purchase an extended warranty at checkout. These warranties are fulfilled by a 3rd party company called Extend. To make a claim on an Extend warranty, please visit Επεκτείνετε and use the virtual warranty assistant to make a claim.


Σε περίπτωση που δεν μπορούμε να επισκευάσουμε το παλιό σας προϊόν, η αρχική σας σκηνή δεν θα χαθεί. Μισούμε κάποιο από τα προϊόντα μας που καταλήγουν σε χώρο υγειονομικής ταφής, επομένως προσπαθούμε πάντα να αναβαθμίζουμε το ύφασμα και άλλα εξαρτήματα για να δημιουργήσουμε νέα προϊόντα!

Υποχρέωση ευθύνης

Κατασκευάζουμε τα προϊόντα μας με τα υψηλότερα πρότυπα και περιλαμβάνουν λεπτομερείς οδηγίες και οδηγούς σχετικά με τον τρόπο εγκατάστασης και χρήσης της σκηνής ή της αιώρας μας με ασφάλεια. Ως αποτέλεσμα, η Tentsile δεν θα θεωρηθεί υπεύθυνη για τυχόν τραυματισμούς που προκλήθηκαν κατά τη διάρκεια των προϊόντων μας. Παρακαλώ δείτε τα παρακάτω Υποχρέωση ευθύνης για περισσότερες λεπτομέρειες.